FAQ
Total Sports
Frequently Asked Questions
1. What is your return policy?
You can return items within 30 days for a full refund, provided they are unused and in their original packaging.
2. How can I track my order?
You can track your order using the tracking link provided in your confirmation email or by visiting our Track Your Parcel page.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our Delivery Options page for details.
4. Can I change my order after it's been placed?
If your order has not yet been processed, you may contact our customer service to request changes.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
6. How long does delivery take?
Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days.
7. Do you have a physical store?
Yes, we have stores located in various malls across South Africa. Please visit our Visit Us page for locations.
8. What should I do if I receive a defective item?
Please contact our customer support within 14 days of receiving the item for a replacement or refund.
9. Can I reserve items online?
Currently, we do not offer online reservations. Items can be purchased directly online or in-store.
10. Do you have a loyalty program?
Yes, we have a loyalty program that offers discounts and rewards for repeat customers. Sign up on our website!
11. Can I cancel my order?
You can cancel your order before it is shipped. Please contact customer support for assistance.
12. What if my parcel is lost?
If your parcel is lost, please contact our customer service for assistance in resolving the issue.
13. What should I do if I forget my password?
You can reset your password by clicking on the 'Forgot Password?' link on the login page.
14. Are your products covered by a warranty?
Most of our products are covered by a manufacturer's warranty, please refer to the product details for specifics.
15. Do you offer gift cards?
Yes, we offer gift cards available for purchase on our website.
16. Can I purchase items in bulk?
Yes, we offer bulk purchasing options. Please contact our sales team for pricing and availability.
17. How can I contact customer service?
You can reach our customer service through the contact form on our website or by calling our support number.
18. Do you have any promotions or discounts?
Yes, we regularly offer promotions. Please sign up for our newsletter to stay updated.
19. Can I return a sale item?
Sale items can be returned within the return window as long as they comply with our return policy.
20. Where can I find size charts?
Size charts are available on each product page to help you choose the right fit.